How Do I Order A New Card On The Chase App?
It’s surprisingly easy! You can order a new or replacement card directly within the Chase Mobile app in just a few steps, covering lost, stolen, or damaged cards.
Introduction to Ordering Cards on the Chase App
In today’s digital age, convenience is king. Managing your finances should be seamless, and Chase Bank understands this. The Chase Mobile app empowers you to handle many banking tasks from the palm of your hand, including ordering new or replacement credit and debit cards. This feature offers a quick and efficient solution when you need a new card without having to call customer service or visit a branch. Understanding how to navigate this process can save you valuable time and reduce stress.
Reasons for Ordering a New Card
There are several reasons why you might need to order a new card on the Chase app:
- Lost or Stolen Card: This is the most common reason. Acting quickly is crucial to prevent unauthorized charges.
- Damaged Card: A cracked, bent, or demagnetized card might not work correctly at ATMs or point-of-sale terminals.
- Expired Card: Chase typically automatically sends a replacement card before your current card expires, but sometimes issues arise.
- Compromised Card: If you suspect your card information has been compromised (e.g., after a data breach), ordering a new card is a wise security precaution.
- Incorrect Name or Information: If there’s an error on your card, a replacement is necessary.
Step-by-Step Guide: Ordering Your New Card
The process to order a new card on the Chase app is straightforward. Here’s a detailed guide:
- Open the Chase Mobile App: Launch the Chase app on your smartphone or tablet and log in using your username and password.
- Select the Account: Choose the specific credit or debit card account for which you need a new card. This may be listed under “Accounts” or “My Accounts”.
- Navigate to Account Services: Look for an option like “Account Services,” “Card Services,” or a similar phrase. The exact wording might vary slightly depending on your app version.
- Find “Replace a Lost, Stolen or Damaged Card”: In the “Account Services” menu, locate and select the option to replace your card. You may also find options like “Report lost or stolen” or “Replace my card”.
- Select Reason for Replacement: Choose the reason for requesting a new card (e.g., lost, stolen, damaged). This step is essential for Chase’s internal tracking and security measures.
- Verify Shipping Address: Confirm that the shipping address on file is correct. If not, update it to ensure your new card arrives at the right place.
- Review and Submit: Carefully review your request, including the reason for replacement and the shipping address. Then, submit your order.
- Confirmation: You will receive a confirmation message indicating that your request has been processed. The app will also typically provide an estimated delivery date.
What to Expect After Ordering
Once you’ve requested a new card:
- Temporary Card Restrictions: Your old card will typically be deactivated immediately to prevent unauthorized use.
- Delivery Timeframe: Expect your new card to arrive within 7-10 business days. You can usually track the delivery status within the Chase app or on the Chase website.
- Card Activation: Upon receiving your new card, you’ll need to activate it, usually via the Chase app, website, or by calling a toll-free number.
Security Considerations
- Report Lost or Stolen Cards Immediately: The sooner you report a lost or stolen card, the lower your liability for unauthorized charges.
- Monitor Your Account Activity: Regularly review your account statements for any suspicious transactions.
- Secure Your App Access: Use a strong password and consider enabling biometric authentication (fingerprint or facial recognition) to protect your Chase app access.
- Avoid Sharing Account Information: Never share your card number, PIN, or other sensitive information with anyone.
Common Mistakes to Avoid
- Not Verifying the Shipping Address: Ensure your shipping address is accurate to avoid delays or misdelivery of your new card.
- Delaying Reporting a Lost or Stolen Card: Promptly report any lost or stolen card to minimize potential fraud.
- Forgetting to Activate the New Card: A replacement card won’t be usable until you activate it.
Frequently Asked Questions (FAQs)
Can I expedite the shipping of my new Chase card?
Unfortunately, Chase generally doesn’t offer expedited shipping for replacement cards through the app. However, it’s worth contacting Chase customer service to inquire about possible exceptions or alternative solutions.
What if I don’t have access to the Chase app?
If you don’t have the Chase app or cannot access it, you can order a new card by calling Chase customer service at the number on the back of your current card or by visiting a local Chase branch.
How long does it take to receive my new Chase card?
Typically, you can expect to receive your new Chase card within 7-10 business days. The Chase app may provide an estimated delivery date after you submit your request.
Will my account number change when I get a new card?
In most cases, your account number will remain the same when you receive a replacement card. The new card will have a different expiration date and security code.
What should I do with my old Chase card after receiving the new one?
Once you receive and activate your new card, carefully destroy your old card. Shredding it is the best way to prevent someone from using your information.
Is there a fee to replace a Chase card?
Generally, Chase does not charge a fee for replacing a lost, stolen, damaged, or expired card.
Can I order a new card if I am outside the United States?
Yes, you can order a new card while outside the United States through the Chase app or by contacting customer service. However, shipping times may be longer depending on your location.
What if I accidentally ordered the wrong type of replacement card?
If you made a mistake when ordering your replacement card, immediately contact Chase customer service to rectify the situation.
Will I receive a temporary card number while waiting for my physical card?
Chase sometimes offers a temporary card number for online purchases while you wait for your physical card. Check the Chase app after ordering your replacement to see if this option is available.
Can I track the delivery of my new Chase card?
Yes, Chase typically provides tracking information within the app or on the Chase website once your new card has been shipped.
What happens if my new Chase card gets lost in the mail?
If your new card doesn’t arrive within the expected timeframe, contact Chase customer service to report it as lost and request another replacement.
Is ordering a new card on the Chase app secure?
Yes, ordering a new card through the Chase app is secure. Chase uses encryption and other security measures to protect your information.