How to Cancel Your Arlo Subscription: A Complete Guide
How Do I Cancel My Arlo Subscription? Here’s how: You can cancel your Arlo subscription online through your Arlo account, but the specific steps vary based on your subscription type and where you originally purchased it. We’ll guide you through the entire process, ensuring a smooth cancellation.
Understanding Your Arlo Subscription
Arlo security cameras offer a range of subscription plans that unlock advanced features like cloud storage, activity zones, and enhanced detection capabilities. Before considering cancellation, it’s crucial to understand what your current plan offers and what you’ll lose by cancelling.
Benefits of an Arlo Subscription
Arlo’s subscription plans, typically called Arlo Secure, provide several valuable benefits:
- Cloud Recording: Store video clips in the cloud for easy access and review.
- Advanced Object Detection: Differentiate between people, vehicles, animals, and packages.
- Activity Zones: Focus alerts on specific areas within your camera’s field of view.
- Extended Video History: Access a longer history of recorded videos, depending on your plan.
- 24/7 Emergency Response: Direct connection to emergency services in some regions.
Steps to Cancel Your Arlo Subscription
How do I cancel my Arlo subscription? The exact steps to cancel your Arlo subscription depend on where you initially purchased it and the type of plan you have. Here’s a breakdown:
1. Cancelling Arlo Secure Through Arlo.com:
This is the most common method. Follow these steps:
- Log in to your Arlo account at my.arlo.com.
- Click or tap Settings.
- Select Subscription.
- Locate the subscription you wish to cancel.
- Click or tap Cancel Subscription.
- Follow the on-screen instructions to complete the cancellation process. You will likely be asked to provide a reason for cancelling.
2. Cancelling Arlo Secure Through the Apple App Store:
If you subscribed via the Apple App Store, cancellation is managed through your Apple account:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top.
- Tap Subscriptions.
- Find the Arlo subscription.
- Tap Cancel Subscription. If you don’t see a Cancel Subscription button, the subscription is already cancelled and won’t renew.
3. Cancelling Arlo Secure Through the Google Play Store:
For subscriptions made through the Google Play Store:
- Open the Google Play Store app.
- Tap your profile icon at the top right.
- Tap Payments & subscriptions > Subscriptions.
- Select the Arlo subscription.
- Tap Cancel subscription.
- Follow the instructions.
Potential Consequences of Cancelling
Before you cancel, consider the following:
- Loss of Cloud Storage: You will lose access to previously recorded videos stored in the cloud. Download any important footage before cancelling.
- Reduced Functionality: Your Arlo cameras will revert to their basic functionality, which typically includes live viewing and local recording (if your camera supports it).
- Feature Degradation: Features like advanced object detection and activity zones will no longer be available.
Avoiding Common Cancellation Mistakes
- Cancelling Too Late: Cancel your subscription at least 24 hours before the renewal date to avoid being charged for another month.
- Not Downloading Important Videos: Always download any video clips you want to keep before cancelling. Once the subscription is cancelled, those videos are gone.
- Confusing Account Types: Make sure you’re logged into the correct Arlo account associated with the subscription you wish to cancel.
- Not Receiving Confirmation: Always check for a cancellation confirmation email or notification to ensure the process was completed successfully.
Alternatives to Cancellation
If you’re considering cancelling due to cost, consider these alternatives:
- Downgrade Your Plan: Arlo offers different tiers of service. Downgrading to a less expensive plan might meet your needs while reducing your monthly bill.
- Look for Promotions: Arlo occasionally offers promotions or discounts. Contact Arlo support or check their website for available deals.
- Utilize Local Storage (if available): Some Arlo cameras allow for local recording using an SD card. This eliminates the need for cloud storage, but also removes the convenience of remote access.
Understanding Refund Policies
Arlo’s refund policy varies depending on where you purchased your subscription and the reason for cancellation. Generally, you’re unlikely to receive a full refund for the current billing period if you cancel mid-cycle. Review Arlo’s terms of service or contact customer support for detailed information on their refund policy.
Here’s a comparative table for subscription cancellation methods:
| Method | Location | Steps |
|---|---|---|
| Arlo Website | my.arlo.com | Log in > Settings > Subscription > Cancel Subscription > Follow instructions |
| Apple App Store | iPhone/iPad Settings | Settings app > Your Name > Subscriptions > Arlo > Cancel Subscription |
| Google Play Store | Google Play Store app | Play Store > Profile > Payments & subscriptions > Subscriptions > Arlo > Cancel subscription |
Frequently Asked Questions (FAQs)
How soon can I cancel my Arlo subscription after signing up?
You can cancel your Arlo subscription at any time after signing up. However, you will likely not receive a full refund for the current billing cycle if you cancel mid-cycle, depending on the terms of your specific subscription and purchase location. Check your purchase agreement or contact Arlo support for details.
What happens to my recorded videos if I cancel my Arlo Secure subscription?
Upon cancellation, you will lose access to all video recordings stored in the Arlo cloud. It’s essential to download any important video clips before cancelling your subscription, as they will be permanently deleted from the cloud.
Will I receive a refund if I cancel my Arlo subscription mid-month?
Arlo’s refund policies vary. In most cases, you will not receive a prorated refund for the remaining days of the current billing cycle. You will likely retain access to your subscription benefits until the end of the paid period. Refer to Arlo’s Terms of Service or contact customer support for clarification specific to your subscription.
Can I reactivate my Arlo subscription after cancelling it?
Yes, you can usually reactivate your Arlo subscription at any time. Simply log in to your Arlo account and resubscribe to your desired plan. Note that reactivating might not restore previously deleted video recordings.
What if I’m having trouble cancelling my Arlo subscription online?
If you encounter issues cancelling your Arlo subscription online, the best course of action is to contact Arlo customer support directly. They can provide personalized assistance and troubleshoot any technical problems.
Does cancelling my Arlo Secure plan affect my Arlo camera hardware?
No, cancelling your Arlo Secure plan does not affect your Arlo camera hardware. Your cameras will still function, but with limited features, such as live viewing and local recording (if supported). Advanced features like cloud storage, advanced object detection, and activity zones will be disabled.
How do I know if my Arlo subscription has been successfully cancelled?
You should receive a confirmation email from Arlo after successfully cancelling your subscription. Additionally, you can verify the cancellation by logging into your Arlo account and checking your subscription status, which should reflect the cancellation.
Can I cancel my Arlo subscription through the Arlo mobile app?
The ability to cancel directly through the Arlo mobile app depends on how you originally subscribed. If you subscribed through Arlo’s website, you’ll need to cancel on the website. If you subscribed through the Apple App Store or Google Play Store, you’ll need to cancel through those platforms, as described above.
If I cancel my Arlo subscription, can I still view live footage from my cameras?
Yes, you can still view live footage from your Arlo cameras after cancelling your Arlo subscription. This is a basic feature that doesn’t require a paid subscription. However, you will lose access to recorded footage stored in the cloud.
What happens to my Arlo camera warranty if I cancel my subscription?
Cancelling your Arlo subscription does not affect your Arlo camera’s warranty. The warranty is typically tied to the hardware and its date of purchase, not your subscription status. Refer to your camera’s warranty documentation for specific details.
Can I transfer my Arlo subscription to a different Arlo account?
Generally, Arlo subscriptions are not transferable between different Arlo accounts. If you need to change the account associated with your Arlo devices and subscription, you may need to cancel the existing subscription and create a new one under the desired account. Contact Arlo support for assistance.
How long will my Arlo cameras continue to work without a subscription?
Your Arlo cameras will continue to work indefinitely without a subscription, but their functionality will be limited to basic features like live viewing. Cloud recording, advanced object detection, and activity zones will not be available without an active subscription.