How Do I Add a Reservation to the Marriott Bonvoy App?
Adding a reservation to the Marriott Bonvoy app is simple and allows you to manage your stays effortlessly; you can add it manually using your confirmation number or automatically if your Bonvoy account is linked to the booking. This enables seamless access to mobile check-in, digital key access, and other convenient features right at your fingertips.
Why Add Your Reservations to the Marriott Bonvoy App?
The Marriott Bonvoy app provides a centralized platform for managing all aspects of your hotel stays. Adding your reservation to the app offers several key benefits, making your travel experience smoother and more enjoyable.
- Convenient Access to Information: View reservation details, including dates, hotel address, and confirmation number, anytime, anywhere.
- Mobile Check-in and Check-out: Skip the front desk line and check in and out directly from your phone.
- Digital Key Access: In many properties, your smartphone becomes your room key, eliminating the need for a physical key card.
- Manage Your Stay: Request services, order room service, and communicate with hotel staff directly through the app.
- Earn and Track Points: Automatically track your Bonvoy points earned for your stay.
- Explore Hotel Amenities: Discover hotel amenities, nearby attractions, and local dining options.
Methods for Adding a Reservation
There are two primary methods for adding a reservation to your Marriott Bonvoy app: automatic addition and manual addition using your confirmation number.
Automatic Addition:
This is the easiest and most convenient method. It relies on ensuring that your Marriott Bonvoy account number is associated with the reservation at the time of booking.
- Make sure you’re logged in to your Bonvoy account when booking directly through Marriott channels (website, app, phone).
- If booking through a third-party site (e.g., Expedia), ensure you add your Bonvoy number to the reservation details.
Manual Addition:
This method is useful if your reservation didn’t automatically link to your account or if you made the booking before joining Bonvoy.
- You’ll need your confirmation number (typically a combination of letters and numbers), your last name, and the check-in date.
- The app will then verify the information and add the reservation to your account.
Step-by-Step Guide to Manual Addition
Here’s a detailed guide on How Do I Add a Reservation to the Marriott Bonvoy App? manually:
- Open the Marriott Bonvoy App: Locate the app icon on your smartphone and tap to open it.
- Log In: If you aren’t already logged in, enter your Bonvoy username and password and tap “Sign In.”
- Navigate to “Trips”: Look for the “Trips” icon, typically located at the bottom of the app’s home screen, and tap it.
- Tap “Add a Trip”: This button is usually located on the “Trips” screen, often indicated by a “+” icon or text stating “Add a Trip” or “Find a Reservation.”
- Enter Your Information: You’ll be prompted to enter the required information:
- Confirmation Number: Carefully enter the confirmation number exactly as it appears on your reservation confirmation.
- Last Name: Enter the last name used when making the reservation.
- Check-in Date: Select the check-in date for your reservation.
- Tap “Find Reservation”: Once you’ve entered all the required information, tap the “Find Reservation” or similar button.
- Review and Confirm: The app will search for your reservation and display the details. Review the information to ensure it’s correct.
- Add to Account: If the reservation details are correct, tap the “Add to Account” or similar button to link the reservation to your Marriott Bonvoy account.
Troubleshooting Common Issues
Sometimes, you might encounter issues while adding your reservation to the app. Here are some common problems and how to resolve them:
| Issue | Solution |
|---|---|
| Incorrect Confirmation Number | Double-check the confirmation number on your reservation confirmation. Even a single incorrect digit will prevent the app from finding your reservation. |
| Incorrect Last Name | Ensure you’re using the exact last name used when making the booking. |
| Incorrect Check-in Date | Verify that you’re using the correct check-in date. |
| Reservation Already Added | The reservation might already be linked to your account. Check your “Trips” section to see if it’s already listed. |
| Third-Party Booking Issues | Sometimes, there can be delays in syncing reservations booked through third-party sites. Contact Marriott Bonvoy customer support if the issue persists. |
| Technical Issues with the App | Try closing and reopening the app. If that doesn’t work, try clearing the app’s cache or reinstalling the app. |
Maximizing Your Marriott Bonvoy App Experience
Once you’ve added your reservation, take advantage of the app’s features to enhance your stay:
- Explore Hotel Services: Browse available amenities, such as the pool, fitness center, and restaurants.
- Request Mobile Services: Order room service, request extra towels, or contact the front desk via the app.
- Check In Online: Use mobile check-in to save time at the front desk.
- Use Your Digital Key: Unlock your room door with your smartphone at participating properties.
- View Your Bill: Review your folio and check out directly through the app.
Frequently Asked Questions (FAQs)
Why isn’t my reservation automatically showing up in the app?
This usually happens if your Marriott Bonvoy account number wasn’t linked to the reservation at the time of booking. Always ensure your number is included, whether booking directly or through a third-party platform. Contact Marriott customer support if you still have issues.
I booked through a third-party website. Can I still add the reservation to the app?
Yes, you can, but you must ensure your Marriott Bonvoy number is added to the reservation details on the third-party site. If it isn’t, add it using the manual addition method described above.
What if I don’t have a confirmation number?
The confirmation number is essential for manually adding your reservation. Contact the booking source (hotel directly, third-party website) to obtain your confirmation number.
Can I add reservations that are already in progress to the app?
Yes, typically you can. However, some features, like mobile check-in, may not be available if the stay has already begun.
How far in advance can I add a reservation to the app?
You can add a reservation to the app as soon as you receive the confirmation number. There is no specific time limit.
What happens if the hotel isn’t participating in the mobile key program?
If the hotel isn’t part of the mobile key program, you’ll still need to visit the front desk to obtain a physical key card. You can still use the app for other features like viewing your reservation details and requesting services.
Is it possible to add multiple reservations for the same hotel and dates to the app?
Generally, this is possible, especially if the reservations are under different names or confirmation numbers. The app will display each reservation separately in your “Trips” section.
I’m having trouble adding my reservation; who should I contact?
Contact Marriott Bonvoy customer support. They can assist you with troubleshooting and ensure your reservation is properly linked to your account.
Does the app track past reservations?
Yes, the app keeps a record of your past stays, allowing you to review details and track your points earned. The retention period can vary.
Can I add a reservation to the app if it’s not in my name?
Generally, no. The reservation must be in the name associated with your Bonvoy account. If you’re a secondary guest, you typically can’t add it yourself.
What if I’m using a travel agent?
Ensure your travel agent includes your Marriott Bonvoy number when making the booking. If they don’t, you’ll need to add it yourself or contact the hotel to have it added. Then, you can proceed with the manual addition process in the app.
Is adding a reservation to the app mandatory?
No, it’s not mandatory, but it offers significant convenience and access to useful features that enhance your stay. You can always manage your reservation through the Marriott website or by contacting the hotel directly. However, the app provides a streamlined and efficient experience.