Instructor: Michael Buschmohle; President, Applause Associates

Speaker Michael Buschmohle trains people around the world to communicate confidently. He's a faculty member of the National Center for State Courts and two Seattle area colleges. He teaches an MBA communications course in Beijing, China and conducts workshops for Microsoft, Philips Medical System, Starbucks, Expedia.com, and many government agencies, including the Department of Homeland Security. 

In this session, you will experience the latest practical tips & techniques for successful leadership communication. Seven topics include how to…

          1. Write e-mail so that it becomes a true communication tool.

          2. State your intentions whenever you communicate so others won't guess.

          3. Open presentations with a fresh, audience-involving, 6-step formula.

          4. Use your voice as professionally and decisively as broadcasters.     

          5. How to respond to complaints and complain assertively when you want to.

          6. How to give and receive feedback…without pain and suffering.

          7. How to handle disagreements, attacks, and conflict…and keep composure.

This page was last updated on 09/20/05.  
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