On January 24, 2007, AeA New England presented Delivering Difficult Performance Messages, a morning program that helped attendees learn a practical method that they could take back to their offices and begin to utilize immediately. 

Presenter for the program, Jamie Resker, Principal of Employee Performance Solutions, a consulting firm specializing in helping managers address employee performance issues, came up with what she calls the Performance Continuum Feedback Method.  After years in HR, Jamie realized that managers would rather discuss poor performance issues with anyone other than the employees themselves.  Jamie developed this method which represents a new direction from established feedback methods since it bypasses the need to raise negative performance examples, which can come across feeling like discipline and confrontation and can cause many employees to feel embarrassed or become defensive.  With this method, the employee is more receptive to the feedback and to working on the area for development.

The program was extremely interactive among the attendees.  The group worked in teams of two and three, using examples from their own workplaces, and came up with problem situations as well as probable solutions.  

Read an article by Jamie Resker.

Don't miss our next event—review the AeA New England event calendar for networking and learning opportunities.